Work With Us

Grow with innovative and spirited folks who are motivated to change lifestyles for the better.

Join us if you are creative and curious, with the tenacity to face possible obstacles and overcome them; Enthusiastic towards the development of innovative solutions to solve real-world problems; Ultra-positive attitude and mindset to work proactively as a team to push boundaries and strive for nothing less than excellence.

Open positions at Crown Digital

Data Analyst
The exciting work at Crown Digital includes and not limited to

Job Description

  • Design, develop, and maintain ongoing metrics, analyses, reports and dashboards to drive key business decisions.

  • Build innovative tools and platforms to provide business teams with data and insights enabling data-driven decision making throughout the organization.

  • Model multidimensional and complex data sets and define the data elements and data structure that the team should leverage to enable analytical capabilities.

  • Engage with leadership and diverse business groups to gather requirements and deliver business intelligence solutions.

  • Lead cross-functional initiatives, partnering with business stakeholders, product and tech teams to structure complex and ambiguous problems and solve them with data

  • Standardize data and report consumption across all internal and external customer groups.

  • Respond to ad-hoc requests for business analysis.

Crown Digital is looking for someone who
  • Minimum 3 years of relevant data analytics or business intelligence experience, ideally in a high growth start-up or consulting firm with exposure to e-commerce domain.

  • Bachelor’s degree in a quantitative discipline such as Computer Science, Statistics, Mathematics, Finance, Economics or Engineering with a strong academic record.

  • Proficiency in advanced Excel and SQL, and familiarity with Business Intelligence dashboarding tools eg. MS Business Enterprise/ Dynamics, etc.

  • Experience coding in at least one analytical programming language (Python).

  • Experienced with data warehousing/data lake concepts evidence of impacting the strategic direction or decision making of business groups through effective, relevant analysis and clear communication.


Success Profile

  • Self-driven, intellectually curious, and analytical individual who is passionate about working with, normalizing, and synthesizing large amounts of data into actionable insights.

  • Process-oriented with strong organizational and communication skills.

  • Ability to work on multiple projects at the same time, managing a large and varied operational workload and stakeholder expectations.

  • Able to work in fast-moving Start-up environment.

Sales Manager
The exciting work at Crown Digital includes and not limited to

You will be responsible for supporting our sales and business expansion efforts. This role has the opportunity to seek, build and nurture strong, positive relationships with customers and leading corporate partners. Your actions directly translate into desired business impact; expanding our network of ELLA, the robotic barista in a profitable and sustainable manner.


The exciting work at Crown Digital includes but is not limited to:

  • Establish relationship with customers by delivering excellent customer service

  • Build rapport with and follow up with new and existing customers to generate and maximise sales

  • Oversee and improve on sales processes on various platforms together with the Marketing team (ie. ELLA app, CRM etc.)

  • Manage corporate level and partner sales opportunities

  • Coordinate/ manage enquiries, specifications, drawings and other details

  • Provide costing on proposed solutions according to customer requirements within the stipulated budget; prepare quotation together with the scope of supply on technical specification

  • Conduct negotiations on delivery, payment and other necessary conditions with clients

  • Establish new partnerships, building rapport and improve sales of ELLA island- wide

  • Work with management to create and implement sales strategies and policies to develop business in the respective markets

  • Self-monitoring and reporting of sales development, sales volume, and invoicing, gross margin and forecast figures

  • Gather competitor intelligence and take appropriate market actions in consultation with management

  • Collaborate with the Operations team to define and resolve possible deployment challenges relating to real estate, facility management, logistics, utilities etc.

Crown Digital is looking for someone who
  • A recognized Degree in Business Administration, Engineering, IT or equivalent

  • Min. 7 years' relevant experience

  • Experience in business development, sales or management consulting will be advantageous

  • Able to work effectively in a fast-paced environment

  • High motivation and is target driven, with a proven track record in sales

  • Able to prioritize by effectively managing their time and objectives

  • Persuasive, resilient, driven and willing to take on new and exciting challenges

  • Strong selling skills, as well as communication and negotiation skills

Customer Support Specialist
The exciting work at Crown Digital includes and not limited to

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with helpdesk software.

You also communicate with internal teams in order to represent the voice of the customer and help guide features and improvement developments.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customer needs and help customers use specific features

  • Perform remote actions in order to resolve customer facing issues

  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share with our Product, Sales and Marketing teams

  • Assist in training junior Customer Support Representatives

Crown Digital is looking for someone who
  • Diploma, degree, or equivalent.

  • Comfortable using computers and various commercial and custom applications

  • Experience with Jira, MySQL is a plus

  • Minimum 2 years experience for Customer Service Support

Legal Counsel
The exciting work at Crown Digital includes and not limited to
  • Provide end-to-end legal support to business teams, including the assessment of legal risks

  • Manage accurate and timely counsel on legal topics relating to NDA’s, Sales Agreements, Purchase Contracts, Franchise Agreements and Master Agreements

  • Draft and review contracts, agreements, and other legal documents

  • Assist and support projects, including MOUs, NDAs, Cooperation Agreements and negotiation preparation

  • Interaction with external vendors or consultants as a member of project working groups

  • Maintain contract administration for contracts under negotiation and signed contracts

  • Handling general corporate governance matters by drafting, reviewing, and amending internal legal, compliance and governance policies

  • Perform and conduct legal rules and regulations review, cascade findings to team, identify and implement appropriate mechanisms in support of expansion in business operations beyond present set of jurisdiction

  • Working together with internal stakeholders to support the implementation of internal initiatives, and ensure compliance with laws & regulations and internal rules/policies related

  • Managing the Corporate Secretarial function for the including the filing of all necessary documents with Government authorities

  • Managing external Corporate counsels including those from foreign law firms

  • Ensure robust risk management and Risk and Compliance function

Crown Digital is looking for someone who
  • Law degree holder (LLB, JD or above); Qualified to practice law in Singapore; or a law degree from a recognized university.

  • Minimum 4 years of experience in a law firm and/or in-house environment

  • Strong problem-solving aptitude and attitude – willingness and ability to quickly pinpoint issues and work with relevant stakeholders to resolve

  • Excellent communication and presentation skills and ability to present advice/opinions and business solutions in a clear and concise manner

  • Autonomous worker and Resourceful – adept at research, quick learner and work under time pressure

  • Good Knowledge in Microsoft Office Applications, including Word, Excel and PowerPoint.

  • Strong command in English and Mandarin

Principal DevOp Engineer
The exciting work at Crown Digital includes and not limited to
  • Contribute in designing, building and maintaining, a web kiosk and web app platform from a devOps perspective.

  • Own the practice and help in creating the devOps culture at Crown Digital 

Crown Digital is looking for someone who
  • 8+ years of professional experience

  • A true passion for the domain, you have high expectations when it comes to the quality of your deliverables. You are finding new solutions to new problems. Being an engineer is a pride, not a fatality

  • BS level technical degree required; Computer Science or Engineering background preferred; Master degree desired

  • Solid understanding of the practical application of DevOps philosophy, Agile methods, Infrastructure as Code, and leading infrastructure and operations teams in an Agile/Lean/Continuous Delivery environment

  • Experience in designing and architecting enterprise and/or web-scale hosting platforms

  • Advanced experience with scripting languages (python, bash, go, etc), infrastructure automation and tools such as Ansible (for ex.)

  • Technical knowledge of security best practices across a variety of cloud and on-premise use cases and architectures

  • Understanding of microservice Architectures

  • Strong background & experience in Linux/Unix

  • Experience with Blue-Green deployments or equivalent architectures

  • Experience building CI/CD pipelines


What will make you a perfect fit

  • You’ve built a CI/CD Pipeline from the ground level

  • You have worked on complex distributed systems

  • You have experience with cloud architectures spanning multiple countries

  • You know how to harden a linux distro

  • You have experience using Github/Gitlab, Concourse, ArgoCD, Argo WFlow and the usual suspects

  • Experience working with Terraform (or Terraform Enterprise)

  • Experience working with AWS, OpenStack, Docker

  • Passed some AWS certifications (Associate, Pro, Specialist) and the phrase “well architected framework” is something familiar to you

  • You can clearly explain the difference between devOps and SRE

Product Manager (Robotics & App)
The exciting work at Crown Digital includes and not limited to
  • The scope of work covers ELLA and App

  • Creating a product road map

  • Managing the product backlog and prioritizing them based on changing requirements

  • Overseeing all stages of product creation including design and development

  • Developing user stories

  • Monitoring and evaluating product progress at each stage of the process

  • Participating in Scrum meetings and product sprints

  • Translate product strategy into detailed requirements and document for prototype construction and final product development by engineering teams

  • Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

  • Work both on standard product line and POC/MVP project scope

Crown Digital is looking for someone who
  • In-depth knowledge of Scrum and Agile Software Development Methodology

  • Working knowledge of product development architecture

  • Ability to prioritize effectively

  • Excellent knowledge of user-centered design principles

  • Excellent oral and written communication

  • Understanding of design quality standards

  • Proven experience overseeing all elements of the product development lifecycle

  • Experienced in cross-functional team management

  • Previous experience delivering finalized product

 

Characteristics:

  • Creative and curious, with the tenacity to face possible obstacles and overcome them

  • Enthusiastic towards the development of innovative solutions to solve real-world problems

  • Ultra-positive attitude and mind-set to work proactively as a team to push boundaries and strive for nothing less than excellence

IT Manager
The exciting work at Crown Digital includes and not limited to
  • Manage information technology and computer systems

  • Plan, organize, control and evaluate IT and electronic data operations

  • Design, develop, implement and coordinate systems, policies and procedures

  • Ensure security of data, network access and backup systems

  • Act in alignment with user needs and system functionality to contribute to organizational policy

  • Identify problematic areas and implement strategic solutions in time

  • Audit systems and assess their outcomes

  • Preserve assets, information security and control structures

  • Handle annual budget and ensure cost effectiveness

  • Work in tandem with Tech and R&D Department on their project needs, including IT equipment and software solution for local, remote and cloud base operations

  • Support Management team on ad-hoc IT related requests

Crown Digital is looking for someone who
  • BSc/BA in Computer Science, Engineering or relevant field; or proven experience with 5 years’ experience in IT Operations, or min. 2 years in IT Managerial role

  • Relevant experience in Technology/Retail/F&B industry

  • Experience in analysis, implementation and evaluation of IT systems and their specifications

  • Sound understanding of computer systems (hardware/software), networks, etc

  • Experience in controlling information technology budget

  • Strong critical thinking and decision-making skills

  • Excellent project management skills and strong ability to prioritize

Operations Executive (Fulfilment & Maintenance)
The exciting work at Crown Digital includes and not limited to


  • Properly perform fulfilment task & replenish inventory according to each ELLA unit's needs

  • Travel around ELLA sites to perform on-site tasks and dutites promptly

  • Be assigned to service ELLAs allocated by the Company

  • Ensure proper storage system and maintain good housekeeping

  • Perform basic data entry into inventory system

  • Efficiently carrying out the daily on-site action plan according to timeline

  • Maintain high standard of cleanliness and hygiene while on duty

  • Do basic ordering for fulfilment needs of consumables & disposables

  • Ensure compliance with SFA and WSH regulation

You will be able to...

  • Acquire knowledge of Company main products

  • Driven to accomplish daily & weekly tasks

  • Undergo training to perform assigned tasks well

  • Complete all trainings and acquire the knowledge and skills to perform independently

Crown Digital is looking for someone who
  • Possess valid Class 3 driver’s license

  • Has basic knowledge in maintaining coffee machines is an advantage

  • Is able to work independently

  • Doesn’t mind menial and physical tasks

  • Wants to be part of a fast-paced, high growth company

  • Report to Operations Manager

  • Working Hours: 6-day work week

Brand Ambassador
The exciting work at Crown Digital includes and not limited to

Roles & Responsibilities

  • Distribute promotional materials, flyers, product samples, brochures

  • Promote ongoing information on Ella specialty, special offers, specialty coffee

  • Create connection with coffee lovers thru social app

  • Introducing and educating Ella to the walk-in customers

  • Providing highest level of customer service

  • On site customer engagement, upsell & introduce seasonal coffee

  • Dual role as the sales representative by selling Coffee each day with target

  • Support on Ella Fulfilment & Maintenance Task on site

  • Promoting brand, sales and marketing programs



Crown Digital is looking for someone who
  • Is outgoing, resourceful and friendly

  • F&B / Retail experience is a plus

  • Proactive, dynamic and shows initiative

  • Enjoys meeting and interacting with people

  • Acquire knowledge of Companys' main products & Unique Selling Point

  • Sales Driven & Results Oriented

  • Undergo trainings skill sets of non-supervisory roles to understand and perform in accordance

  • Working Hours: Hourly Rated


Across Singapore, comfortable indoor locations

Part Time / Graduates / University Students / Job Hunter

CRM Lead  (Ella Sales & Operations)
The exciting work at Crown Digital includes and not limited to
  • Having utmost expertise in the CRM software, preferably Hubspot

  • The ability to help figure out how to better integrate the CRM with internal legacy platforms

  • The skill to resolve technical CRM issues, including responding to customization requests

  • Setting and implementing a CRM marketing communications plan to optimize business growth, profitability, customer experience and customer life cycle

  • Continually improving our customer experience and communication based on insights, KPI’s and sales performance

  • Handling direct customer communication through eDMs and app notifications

  • Set up automated communication journeys, including customer segmentation, dynamic content, email deployment scheduling and trigger email notification, based on customer insights

  • Partner with stakeholders to execute overall strategy

  • Develop and enhance customer and lead nurturing programs, including welcome, cross/upselling, advocacy and drive retention

  • Developing CRM programmes through the seasons (birthdays, anniversaries, first-es) to ensure retention

Crown Digital is looking for someone who
  • 3 years prior experience working in a CRM specialist role

  • Attention to detail and proficient with Microsoft Office

  • Diligent with reporting and tracking campaign performance

  • Organized, meticulous and able to ideate as well as execute

  • Self-starter and ability to work independently.


Benefits

  • You will be in an environment that enables you to develop yourself professionally and personally. You will learn new skills, and try out new things, and be part of a team that focuses on being dynamic but also understanding

  • Collaborative and an open culture that values receiving and giving feedback. It is not a one-way conversation!

Robotics Engineer
The exciting work at Crown Digital includes and not limited to
  • Managing timeline for a successful end-to-end project delivery to clients for Ella, the Robotic Barista

  • Hands-on robotic programming, system integration, implementation of new projects and maintenance of

  • Ella, The Robotic Baristas

  • Being proactive and able to anticipate imminent challenges by providing solutions to achieve successfulproject delivery

  • Carry out technical presentations and preparation of detailed reports for all projects

Crown Digital is looking for someone who
  • Has a recognised Diploma/Degree in Robotics, Mechanical Engineering, Electrical Engineering, Automation, or equivalent

  • Has an immense interest in robotics field with dedication to deliver at the highest level

  • Has strong problem solving and critical thinking skills

Full-Stack Developer
The exciting work at Crown Digital includes and not limited to
  • Working with management and development teams to ideate software solutions

  • Developing and managing well-functioning database and applications

  • Writing effective APIs

  • Testing software to ensure responsiveness and efficiency

  • Troubleshooting, debugging and upgrading of software

  • Creating security and data protection settings

  • Working with UI/UX designer to build features and applications with a mobile responsive design

  • Writing technical documentations

Crown Digital is looking for someone who
  • Is familiar with common stacks (MEAN, LAMP, MERN)

  • Is fluent in in front-end languages and libraries (HTML/CSS, JavaScript, XML, jQuery)

  • Is fluent in back-end languages (C#, Python) and JavaScript frameworks (Angular, React, Node.js)

  • Has strong knowledge with databases (MySQL, MongoDB)

  • Has experience in Agile methodologies (Scrum, Kanban)

  • Is knowledgeable in automation tools for CI/CD

Think you have what it takes?
Send us your resume.

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