• Properly perform fulfilment task & replenish inventory according to each ELLA unit's needs

• Travel around ELLA sites to perform on-site tasks and dutites promptly

• Be assigned to service ELLAs allocated by the Company

• Ensure proper storage system and maintain good housekeeping

• Perform basic data entry into inventory system

• Efficiently carrying out the daily on-site action plan according to timeline

• Maintain high standard of cleanliness and hygiene while on duty

• Do basic ordering for fulfilment needs of consumables & disposables

• Ensure compliance with SFA and WSH regulation

You will be able to...

• Acquire knowledge of Company main products

• Driven to accomplish daily & weekly tasks

• Undergo training to perform assigned tasks well

• Complete all trainings and acquire the knowledge and skills to perform independently

• Distribute promotional materials, flyers, product samples, brochures

• Promote ongoing information on Ella specialty, special offers, specialty coffee

• Create connection with coffee lovers thru social app

• Introducing and educating Ella to the walk-in customers

• Providing highest level of customer service

• On site customer engagement, upsell & introduce seasonal coffee

• Dual role as the sales representative by selling Coffee each day with target

• Support on Ella Fulfilment & Maintenance Task on site

• Promoting brand, sales and marketing programs

Roles & Responsibilities

• Acquire knowledge of Companys main products & Unique Selling Point

• Sales Driven & Results Oriented

• Undergo trainings skill sets of non-supervisory roles to understand and perform in accordance

• Will be allocate to work between Orchard area and CBD area

(Ella the Robot Barista @ Plaza Singapura & Raffles Exchange)
Part Time / Graduates / University Students / Job Hunter

• Providing highest level of customer service

• Authentically connecting with coffee lovers

• Introducing and educating ELLA to our target audience

• Primary role as the sales representative by selling Coffee each day with target

• Daily support on Ella Fulfilment & Maintenance Task on site

• On-site brand education

• Promoting brand, sales and marketing programs

• Enforce standard operating procedures

• Consistently meet /exceed standards in quality, safety and hygiene

• Conduct weekly inventory stock check

• Driven and passionate about work and a team player

• Basic Food Handling and Drinks experience

Roles & Responsibilities

• Acquire knowledge of Companys main products & Unique Selling Point

• Sales Driven to achieve daily & monthly target

• Undergo trainings skill sets of non-supervisory roles to understand and perform in accordance

• Complete all trainings and acquire the knowledge and skills to perform independently

• Perform duties in the best interest of the Company, upheld the company corporate vision

• Ensure all policies and procedures of the company are followed accordingly

• Any other jobs or duties assigned by the Operations Manager

• To assist in daily stock taking and inventory management

• To participate in all training programs relevant to the company’s business

• Assist in store/cart opening & closing process

• Maintain a clean work area and disposable of trash

• Having utmost expertise in the CRM software, preferably Hubspot

• The ability to help figure out how to better integrate the CRM with internal legacy platforms

• The skill to resolve technical CRM issues, including responding to customization requests

• Setting and implementing a CRM marketing communications plan to optimize business growth, profitability, customer experience and customer life cycle

• Continually improving our customer experience and communication based on insights, KPI’s and sales performance

• Handling direct customer communication through eDMs and app notifications

• Set up automated communication journeys, including customer segmentation, dynamic content, email deployment scheduling and trigger email notification, based on customer insights

• Partner with stakeholders to execute overall strategy

• Develop and enhance customer and lead nurturing programs, including welcome, cross/upselling, advocacy and drive retention

• Developing CRM programmes through the seasons (birthdays, anniversaries, first-es) to ensure retention

• Executing marketing campaigns from end-to-end to drive user acquisition, brand awareness and revenue growth

• Collaborate and coordinate with external and internal stakeholders for marketing functions (e.g. social media, design) for campaign planning and optimization.

• Closely monitor the performance of campaigns, track and report diligently

• Manage media and business partners, coordinate with vendors and partners to ensure projects meet deadlines

• The freedom to explore and experiment with online and offline user acquisition channels

• Liaising with frontend and backend departments to promote programs and campaigns

• Organizing events, exhibitions and promotional activities

• Ensuring marketing plans are executed according to the project timelines

AOD

• All other ad-hoc duties including but not limited to monthly reportings, content creation (including on-site content creation duties if needed), liaison with vendors, partners, competitor research and marketing operations support.

• Marketing administration

• Managing timeline for a successful end-to-end project delivery to clients for Ella, the Robotic Barista

• Hands-on robotic programming, system integration, implementation of new projects and maintenance of

• Ella, The Robotic Baristas

• Being proactive and able to anticipate imminent challenges by providing solutions to achieve successfulproject delivery

• Carry out technical presentations and preparation of detailed reports for all projects

• Working with management and development teams to ideate software solutions

• Developing and managing well-functioning database and applications

• Writing effective APIs

• Testing software to ensure responsiveness and efficiency

• Troubleshooting, debugging and upgrading of software

• Creating security and data protection settings

• Working with UI/UX designer to build features and applications with a mobile responsive design

• Writing technical documentations