Work With Us
Grow with innovative and spirited folks who are motivated to change lifestyles for the better.
Join us if you are creative and curious, with the tenacity to face possible obstacles and overcome them; Enthusiastic towards the development of innovative solutions to solve real-world problems; Ultra-positive attitude and mindset to work proactively as a team to push boundaries and strive for nothing less than excellence.
Open positions at Crown Digital
Data Analyst
The exciting work at Crown Digital includes and not limited to
Job Description
Design, develop, and maintain ongoing metrics, analyses, reports and dashboards to drive key business decisions.
Build innovative tools and platforms to provide business teams with data and insights enabling data-driven decision making throughout the organization.
Model multidimensional and complex data sets and define the data elements and data structure that the team should leverage to enable analytical capabilities.
Engage with leadership and diverse business groups to gather requirements and deliver business intelligence solutions.
Lead cross-functional initiatives, partnering with business stakeholders, product and tech teams to structure complex and ambiguous problems and solve them with data
Standardize data and report consumption across all internal and external customer groups.
Respond to ad-hoc requests for business analysis.
Crown Digital is looking for someone who
Minimum 3 years of relevant data analytics or business intelligence experience, ideally in a high growth start-up or consulting firm with exposure to e-commerce domain.
Bachelor’s degree in a quantitative discipline such as Computer Science, Statistics, Mathematics, Finance, Economics or Engineering with a strong academic record.
Proficiency in advanced Excel and SQL, and familiarity with Business Intelligence dashboarding tools eg. MS Business Enterprise/ Dynamics, etc.
Experience coding in at least one analytical programming language (Python).
Experienced with data warehousing/data lake concepts evidence of impacting the strategic direction or decision making of business groups through effective, relevant analysis and clear communication.
Success Profile
Self-driven, intellectually curious, and analytical individual who is passionate about working with, normalizing, and synthesizing large amounts of data into actionable insights.
Process-oriented with strong organizational and communication skills.
Ability to work on multiple projects at the same time, managing a large and varied operational workload and stakeholder expectations.
Able to work in fast-moving Start-up environment.
Sales Manager
The exciting work at Crown Digital includes and not limited to
You will be responsible for supporting our sales and business expansion efforts. This role has the opportunity to seek, build and nurture strong, positive relationships with customers and leading corporate partners. Your actions directly translate into desired business impact; expanding our network of ELLA, the robotic barista in a profitable and sustainable manner.
The exciting work at Crown Digital includes but is not limited to:
Establish relationship with customers by delivering excellent customer service
Build rapport with and follow up with new and existing customers to generate and maximise sales
Oversee and improve on sales processes on various platforms together with the Marketing team (ie. ELLA app, CRM etc.)
Manage corporate level and partner sales opportunities
Coordinate/ manage enquiries, specifications, drawings and other details
Provide costing on proposed solutions according to customer requirements within the stipulated budget; prepare quotation together with the scope of supply on technical specification
Conduct negotiations on delivery, payment and other necessary conditions with clients
Establish new partnerships, building rapport and improve sales of ELLA island- wide
Work with management to create and implement sales strategies and policies to develop business in the respective markets
Self-monitoring and reporting of sales development, sales volume, and invoicing, gross margin and forecast figures
Gather competitor intelligence and take appropriate market actions in consultation with management
Collaborate with the Operations team to define and resolve possible deployment challenges relating to real estate, facility management, logistics, utilities etc.
Crown Digital is looking for someone who
A recognized Degree in Business Administration, Engineering, IT or equivalent
Min. 7 years' relevant experience
Experience in business development, sales or management consulting will be advantageous
Able to work effectively in a fast-paced environment
High motivation and is target driven, with a proven track record in sales
Able to prioritize by effectively managing their time and objectives
Persuasive, resilient, driven and willing to take on new and exciting challenges
Strong selling skills, as well as communication and negotiation skills
Customer Support Specialist
The exciting work at Crown Digital includes and not limited to
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with helpdesk software.
You also communicate with internal teams in order to represent the voice of the customer and help guide features and improvement developments.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Perform remote actions in order to resolve customer facing issues
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Crown Digital is looking for someone who
Diploma, degree, or equivalent.
Comfortable using computers and various commercial and custom applications
Experience with Jira, MySQL is a plus
Minimum 2 years experience for Customer Service Support
Legal Counsel
The exciting work at Crown Digital includes and not limited to
Provide end-to-end legal support to business teams, including the assessment of legal risks
Manage accurate and timely counsel on legal topics relating to NDA’s, Sales Agreements, Purchase Contracts, Franchise Agreements and Master Agreements
Draft and review contracts, agreements, and other legal documents
Assist and support projects, including MOUs, NDAs, Cooperation Agreements and negotiation preparation
Interaction with external vendors or consultants as a member of project working groups
Maintain contract administration for contracts under negotiation and signed contracts
Handling general corporate governance matters by drafting, reviewing, and amending internal legal, compliance and governance policies
Perform and conduct legal rules and regulations review, cascade findings to team, identify and implement appropriate mechanisms in support of expansion in business operations beyond present set of jurisdiction
Working together with internal stakeholders to support the implementation of internal initiatives, and ensure compliance with laws & regulations and internal rules/policies related
Managing the Corporate Secretarial function for the including the filing of all necessary documents with Government authorities
Managing external Corporate counsels including those from foreign law firms
Ensure robust risk management and Risk and Compliance function
Crown Digital is looking for someone who
Law degree holder (LLB, JD or above); Qualified to practice law in Singapore; or a law degree from a recognized university.
Minimum 4 years of experience in a law firm and/or in-house environment
Strong problem-solving aptitude and attitude – willingness and ability to quickly pinpoint issues and work with relevant stakeholders to resolve
Excellent communication and presentation skills and ability to present advice/opinions and business solutions in a clear and concise manner
Autonomous worker and Resourceful – adept at research, quick learner and work under time pressure
Good Knowledge in Microsoft Office Applications, including Word, Excel and PowerPoint.
Strong command in English and Mandarin
Principal DevOp Engineer
The exciting work at Crown Digital includes and not limited to
Contribute in designing, building and maintaining, a web kiosk and web app platform from a devOps perspective.
Own the practice and help in creating the devOps culture at Crown Digital
Crown Digital is looking for someone who
8+ years of professional experience
A true passion for the domain, you have high expectations when it comes to the quality of your deliverables. You are finding new solutions to new problems. Being an engineer is a pride, not a fatality
BS level technical degree required; Computer Science or Engineering background preferred; Master degree desired
Solid understanding of the practical application of DevOps philosophy, Agile methods, Infrastructure as Code, and leading infrastructure and operations teams in an Agile/Lean/Continuous Delivery environment
Experience in designing and architecting enterprise and/or web-scale hosting platforms
Advanced experience with scripting languages (python, bash, go, etc), infrastructure automation and tools such as Ansible (for ex.)
Technical knowledge of security best practices across a variety of cloud and on-premise use cases and architectures
Understanding of microservice Architectures
Strong background & experience in Linux/Unix
Experience with Blue-Green deployments or equivalent architectures
Experience building CI/CD pipelines
What will make you a perfect fit
You’ve built a CI/CD Pipeline from the ground level
You have worked on complex distributed systems
You have experience with cloud architectures spanning multiple countries
You know how to harden a linux distro
You have experience using Github/Gitlab, Concourse, ArgoCD, Argo WFlow and the usual suspects
Experience working with Terraform (or Terraform Enterprise)
Experience working with AWS, OpenStack, Docker
Passed some AWS certifications (Associate, Pro, Specialist) and the phrase “well architected framework” is something familiar to you
You can clearly explain the difference between devOps and SRE
Product Manager (Robotics & App)
The exciting work at Crown Digital includes and not limited to
The scope of work covers ELLA and App
Creating a product road map
Managing the product backlog and prioritizing them based on changing requirements
Overseeing all stages of product creation including design and development
Developing user stories
Monitoring and evaluating product progress at each stage of the process
Participating in Scrum meetings and product sprints
Translate product strategy into detailed requirements and document for prototype construction and final product development by engineering teams
Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
Work both on standard product line and POC/MVP project scope
Crown Digital is looking for someone who
In-depth knowledge of Scrum and Agile Software Development Methodology
Working knowledge of product development architecture
Ability to prioritize effectively
Excellent knowledge of user-centered design principles
Excellent oral and written communication
Understanding of design quality standards
Proven experience overseeing all elements of the product development lifecycle
Experienced in cross-functional team management
Previous experience delivering finalized product
Characteristics:
Creative and curious, with the tenacity to face possible obstacles and overcome them
Enthusiastic towards the development of innovative solutions to solve real-world problems
Ultra-positive attitude and mind-set to work proactively as a team to push boundaries and strive for nothing less than excellence
IT Manager
The exciting work at Crown Digital includes and not limited to
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Work in tandem with Tech and R&D Department on their project needs, including IT equipment and software solution for local, remote and cloud base operations
Support Management team on ad-hoc IT related requests
Crown Digital is looking for someone who
BSc/BA in Computer Science, Engineering or relevant field; or proven experience with 5 years’ experience in IT Operations, or min. 2 years in IT Managerial role
Relevant experience in Technology/Retail/F&B industry
Experience in analysis, implementation and evaluation of IT systems and their specifications
Sound understanding of computer systems (hardware/software), networks, etc
Experience in controlling information technology budget
Strong critical thinking and decision-making skills
Excellent project management skills and strong ability to prioritize
Operations Executive (Fulfilment & Maintenance)
The exciting work at Crown Digital includes and not limited to
Properly perform fulfilment task & replenish inventory according to each ELLA unit's needs
Travel around ELLA sites to perform on-site tasks and dutites promptly
Be assigned to service ELLAs allocated by the Company
Ensure proper storage system and maintain good housekeeping
Perform basic data entry into inventory system
Efficiently carrying out the daily on-site action plan according to timeline
Maintain high standard of cleanliness and hygiene while on duty
Do basic ordering for fulfilment needs of consumables & disposables
Ensure compliance with SFA and WSH regulation
You will be able to...
Acquire knowledge of Company main products
Driven to accomplish daily & weekly tasks
Undergo training to perform assigned tasks well
Complete all trainings and acquire the knowledge and skills to perform independently
Crown Digital is looking for someone who
Possess valid Class 3 driver’s license
Has basic knowledge in maintaining coffee machines is an advantage
Is able to work independently
Doesn’t mind menial and physical tasks
Wants to be part of a fast-paced, high growth company
Report to Operations Manager
Working Hours: 6-day work week
Brand Ambassador
The exciting work at Crown Digital includes and not limited to
Roles & Responsibilities
Distribute promotional materials, flyers, product samples, brochures
Promote ongoing information on Ella specialty, special offers, specialty coffee
Create connection with coffee lovers thru social app
Introducing and educating Ella to the walk-in customers
Providing highest level of customer service
On site customer engagement, upsell & introduce seasonal coffee
Dual role as the sales representative by selling Coffee each day with target
Support on Ella Fulfilment & Maintenance Task on site
Promoting brand, sales and marketing programs
Crown Digital is looking for someone who
Is outgoing, resourceful and friendly
F&B / Retail experience is a plus
Proactive, dynamic and shows initiative
Enjoys meeting and interacting with people
Acquire knowledge of Companys' main products & Unique Selling Point
Sales Driven & Results Oriented
Undergo trainings skill sets of non-supervisory roles to understand and perform in accordance
Working Hours: Hourly Rated
Across Singapore, comfortable indoor locations
Part Time / Graduates / University Students / Job Hunter
CRM Lead (Ella Sales & Operations)
The exciting work at Crown Digital includes and not limited to
Having utmost expertise in the CRM software, preferably Hubspot
The ability to help figure out how to better integrate the CRM with internal legacy platforms
The skill to resolve technical CRM issues, including responding to customization requests
Setting and implementing a CRM marketing communications plan to optimize business growth, profitability, customer experience and customer life cycle
Continually improving our customer experience and communication based on insights, KPI’s and sales performance
Handling direct customer communication through eDMs and app notifications
Set up automated communication journeys, including customer segmentation, dynamic content, email deployment scheduling and trigger email notification, based on customer insights
Partner with stakeholders to execute overall strategy
Develop and enhance customer and lead nurturing programs, including welcome, cross/upselling, advocacy and drive retention
Developing CRM programmes through the seasons (birthdays, anniversaries, first-es) to ensure retention
Crown Digital is looking for someone who
3 years prior experience working in a CRM specialist role
Attention to detail and proficient with Microsoft Office
Diligent with reporting and tracking campaign performance
Organized, meticulous and able to ideate as well as execute
Self-starter and ability to work independently.
Benefits
You will be in an environment that enables you to develop yourself professionally and personally. You will learn new skills, and try out new things, and be part of a team that focuses on being dynamic but also understanding
Collaborative and an open culture that values receiving and giving feedback. It is not a one-way conversation!
Robotics Engineer
The exciting work at Crown Digital includes and not limited to
Managing timeline for a successful end-to-end project delivery to clients for Ella, the Robotic Barista
Hands-on robotic programming, system integration, implementation of new projects and maintenance of
Ella, The Robotic Baristas
Being proactive and able to anticipate imminent challenges by providing solutions to achieve successfulproject delivery
Carry out technical presentations and preparation of detailed reports for all projects
Crown Digital is looking for someone who
Has a recognised Diploma/Degree in Robotics, Mechanical Engineering, Electrical Engineering, Automation, or equivalent
Has an immense interest in robotics field with dedication to deliver at the highest level
Has strong problem solving and critical thinking skills
Full-Stack Developer
The exciting work at Crown Digital includes and not limited to
Working with management and development teams to ideate software solutions
Developing and managing well-functioning database and applications
Writing effective APIs
Testing software to ensure responsiveness and efficiency
Troubleshooting, debugging and upgrading of software
Creating security and data protection settings
Working with UI/UX designer to build features and applications with a mobile responsive design
Writing technical documentations
Crown Digital is looking for someone who
Is familiar with common stacks (MEAN, LAMP, MERN)
Is fluent in in front-end languages and libraries (HTML/CSS, JavaScript, XML, jQuery)
Is fluent in back-end languages (C#, Python) and JavaScript frameworks (Angular, React, Node.js)
Has strong knowledge with databases (MySQL, MongoDB)
Has experience in Agile methodologies (Scrum, Kanban)
Is knowledgeable in automation tools for CI/CD