Work With Us
Grow with innovative and spirited folks who are motivated to change lifestyles for the better.
Join us if you are creative and curious, with the tenacity to face possible obstacles and overcome them; Enthusiastic towards the development of innovative solutions to solve real-world problems; Ultra-positive attitude and mindset to work proactively as a team to push boundaries and strive for nothing less than excellence.
Open positions at Crown Digital
Brand Ambassdors
Job Description
Working Location: Changi Airport/CBD Area (MBS/Havelock Road)
Introducing ELLA (Robotic Coffee Machine) and providing the ELLA Experience to new users and coffee enthusiasts
Representing ELLA (by Crown Digital) as a Brand Ambassador, delivering excellent customer service and enthusiastic support
Boost sales
Assist in simple troubleshooting and fulfillment operations (topping up of beans/ milk, tidy up the area)
Comprehensive training will be provided
Crown Digital is looking for someone who
Entry-level position, open to all applicants
Seeking outgoing, resourceful, and customer-oriented individuals
Previous experience in F&B or retail is advantageous
Compensation & Working hours
Hourly rate of $12-15/hour (Based on experience)
Monday to Friday: 7am - 1pm or 1pm -7pm
Saturday to Sunday: 7am - 1pm or 1pm-7pm
Long term Part Timer is welcome (minimum 2 months commitment)
Business Development and Partnerships Manager
Job Description
You will be responsible for supporting our business expansion efforts and have the opportunity to seek, build and nurture strong, positive relationships with leading corporate partners that directly translate into desired business impact; expanding our network of ELLA, The Robot Barista in a profitable and sustainable manner. Your detailed roles and repsonsibilites includes and are not limited to
Strategy & Growth
Develop in-depth knowledge of Crown offerings to identify profitable business opportunities
Work closely with Management to explore and define our commercial and expansion strategy in Singapore and overseas, proposing strategy and commercial business models to promote Crown’s business.
Source, secure, and develop strategic relationships with partners to expand Crown ecosystem and addressable market opportunities, this includes addressing all inbound and outbound queries.
Proactively engage with existing partners to discover and convert deployment opportunities within their real estate network
Collaborate on strategic planning with internal stakeholders to establish departmental goals, develop sales materials, branding and promotions to build market share and increase revenue
Collaborate with the Projects and Operations team to define and resolve possible new deployments relating to real estate, facility management, logistics, utilities etc. and ensure client success.
Account Management
Establish and maintain effective formal and informal links with customers, key decision makers, and other stakeholders to ensure the company is providing the appropriate range and quality of services
Create, identify, and execute new growth opportunities by understanding key customer requirements and translating gaps to business solutions
Develop a comprehensive understanding of customers pain points and communicate user requirements and internal stakeholders
Deploy performance management systems through customized scorecards to enable performance reviews by senior leaders, managers and individual contributors
Prepare and present reports to Management in a timely manner
Research
Conduct market research and track developments in Food Tech industry; analyze the product of different competitors to identify the opportunities for product development
Research emerging trends and recommending new company offerings to satisfy customers’ needs
Analyze the territory/market potential and identify new markets to widen opportunities for new business through designated partners
Crown Digital is looking for someone who
Possesses a Bachelor's Degree in Business Administration, Sales or any related field
Has minimum 5 years of experience in Business Development, Sales, Relationship Management and/or Accounts Servicing would be advantageous
Has strong business acumen; able to demonstrate competency in strategic planning and business development
Has strong experience in exploring and penetrating new markets or countries in e-commerce industries through desktop research
Possesses strong analytical and communication skills
Is a go-getter, energetic, self-motivated, result-oriented, and have the the ability to thrive in a fast-paced, dynamic growth environment
Loves coffee and would like to grow with the team
Is outspoken, cheerful and has a dynamic character with positive working attitude
Operations Manager
Job Description
The incumbent will support in leading the Operations Team for Crown Coffee. He/She will work closely with the CEO/ COO to drive retail performance, develop corporate strategy and execution roadmaps. Your detailed roles and responsibilties includes and are not limited to
Managing full spectrum of and fulfilment operations for unmanned and automated kiosks
Build, lead and coach a team of operations staff (including field technicians and supervisors)
Planning of required manpower to maximize efficiency for business needs
Ensure inventory items are properly stored, handled and distributed in a timely manner
Maintain an accurate and complete inventory system
Ensure all processes and operations are in accordance with company’s safety guidelines
Spearhead and participate in ad-hoc warehouse and F&B related projects
Crown Digital is looking for someone who
Has a Diploma / Bachelor's Degree in Supply Chain Management / F&B Management or any equivalent professional qualifications
Has at least 3 years of proven experience as an Assistant Operations Manager / Manager
Preferably have experience in F&B industry and/or tech start-up environment
Candidates with fewer years experience might be considered for the position of Assistant Operations Manager, with the opportunity to grow into the role of Operations Manager
Holds a valid Class 3 Driver’s license advantageous
Understands the challenges and needs of operations; must be hands-on with a positive mindset to manage full spectrum of operation needs
Has strong problem solving and critical thinking skills
Maintains high levels of integrity and accountability
Is proactive with excellent communication skills to collaborate together with different business units to achieve desired results
Has strong leadership skills with a passion to develop and motivate team members
Can remain calm under pressure in an entrepreneurial environment
Has the ability to flourish with minimal guidance, while maintaining effective working relationships with co-workers, supervisors, customers and partners
People and Culture Specialist
Job Description
We are looking to hire someone who can improve how our people work, behave, engage and grow with us through human resource policies and programs that will help weave the overall cultural fabric within Crown Digital and lead to an employee experience that attracts and retains the right talent. Your detailed roles and responsibilites includes and are not limited to
Work closely with the leadership team in creating a culture that attracts and retains high-caliber talents across the organisation;
Play a key role in collaboration with business leaders to develop and execute People and Culture strategies and activities that foster growth, drive results, increase employee satisfaction and sense of belonging, and increase organisational effectiveness;
Lead the strategic discussions and implementation of important initiatives in employer branding, employee engagement & motivation, employee/manager career development, performance management, benefits & compensation, diversity & inclusion, safety, wellness, etc;
Oversee the smooth execution of day-to-day people operations and processes to ensure high quality delivery of related processes;
Be the key advocate in ensuring the creation and consistent and disciplined application of people policies, standards, guidelines and tools;
Champion company culture, values & missions, and employee engagement practices to align with company goals.
Read and understand the broader business environment and provide expert and informed analysis and strategic advice to ongoing operations and expected decisions
High level analysis of key people data and trends in support of strategic priorities, advising an appropriate course of action as required.
Crown Digital is looking for someone who
Possesses a Bachelor's Degree in Human Resource Management, Psychology, or related/equivalent field
Has 8 years of relevant work experience in HR management roles ideally in the tech industry
Organisational psychology expertise preferred
Has track record of developing positive organisational/culture change initiatives
Has proven experience in developing and implementing HR strategy
Possesses strong interpersonal, stakeholder management and influencing skills
Has a strategic mindset with a relentless focus on execution
Is collaborative, has a personable style with strong analytical skills
Has a strong desire to build relationships, work as a team, keep a positive attitude and embody the values of Crown Digital
Outlet Manager
Job Description
We are looking for an Outlet Manager to run our F&B Operations. You are the Ambassador of the Crown Coffee brand and will be responsible in leading the team to deliver exceptional customer experience and upholding the café standards.
You will be familiar with the café story and will share with our customers regarding the different product descriptions and upsell whenever possible. Good knowledge of coffee is a plus.
Your detailed roles and responsibilities includes and are not limited to
Handle and oversee all F&B operations (Bytes Station hybrid foodstall/ takeaway concept and central kitchen), including closing down and setting up of outlets
Product R&D on coffee and non-coffee beverages for ELLA The Robot Barista
Oversee food menu creation with the chefs
Oversee quality control for all outlets
Manage inventory procurement and ensure accurate stock take
Prepare sales, inventory, and other reports for submission to management
Manage product cost control and pricing
Managing roster
Manage compliance with F&B hygiene policies and procedures
Facilitate compliance with legislative and regulatory requirements
Ensure a great customer experience
Investigate and resolve complaints concerning food quality and service
Responsible and be able to direct hire, train, and schedule service personnel
Execute marketing and promotional activities as required
Manage events at our outlets
Perform other duties as assigned by the management
Crown Digital is looking for someone who
Possess minimally a Diploma or equivalent qualification
Has 4 years of relevant experience in F&B Operations
Is experienced in store operations, inventory management and report updates to Management
Possesses good leadership, performance management, coaching and problem-solving skills
Can work 5.5 days per week (including Saturday)
Success Profile:
A self-starter, always curious to find out more and is someone who can rise to the occasion
Excellent interpersonal skills and stakeholder management skills
Has tenacity to face possible obstacles and overcome them
Able to make good and quick decisions, holds integrity to the utmost standard
Enjoys working in a high-growth start-up
Customer Support Specialist
Job Description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include recording and resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with helpdesk software.
You also communicate with internal teams in order to represent the voice of the customer and help guide features and improvement developments.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Your detailed roles and responsibilities includes and are not limited to
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Perform remote actions in order to resolve customer facing issues
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Crown Digital is looking for someone who
Possesses a Diploma, Bachelor's Degree, or equivalent qualification
Has minimum 2 years experience in Customer Service
Is comfortable with using computers and various commercial and custom applications
Experience with Jira, MySQL is a plus
Principal DevOp Engineer
Job Description
Contribute in designing, building and maintaining, a web kiosk and web app platform from a devOps perspective.
Own the practice and help in creating the devOps culture at Crown Digital
Crown Digital is looking for someone who
Possesses Bachelor's Degree in Computer Science, Engineering or related/equivalent discpline. Master degree is a plus
Has 8+ years of professional experience
Possesses a true passion for the domain and has high expectations when it comes to the quality of your deliverables.
Has solid understanding of the practical application of DevOps philosophy, Agile methods, Infrastructure as Code, and leading infrastructure and operations teams in an Agile/Lean/Continuous Delivery environment
Has experience in designing and architecting enterprise and/or web-scale hosting platforms
Has experience with scripting languages (python, bash, go, etc), infrastructure automation and tools such as Ansible (for ex.)
Possesses technical knowledge of security best practices across a variety of cloud and on-premise use cases and architectures
Has understanding of microservice architectures
Possess strong background & experience in Linux/Unix
Has experience with Blue-Green deployments or equivalent architectures
Has experience building CI/CD pipelines
What will make you a perfect fit
You’ve built a CI/CD Pipeline from the ground level
You have worked on complex distributed systems
You have experience with cloud architectures spanning multiple countries
You know how to harden a linux distro
You have experience using Github/Gitlab, Concourse, ArgoCD, Argo WFlow and the usual suspects
Experience working with Terraform (or Terraform Enterprise)
Experience working with AWS, OpenStack, Docker
Passed some AWS certifications (Associate, Pro, Specialist) and the phrase “well architected framework” is something familiar to you
You can clearly explain the difference between devOps and SRE
Operations Executive (Fulfilment & Maintenance)
Job Description
You will be reporting to the Operations Manager and your roles and responsibilities includes and are not limited to
Properly perform fulfilment task & replenish inventory according to each ELLA unit's needs
Travel around ELLA sites to perform on-site tasks and duties promptly
Conduct servicing for ELLA units allocated by the Company
Ensure proper storage system and maintain good housekeeping
Perform basic data entry into inventory system
Efficiently carrying out the daily on-site action plan according to timeline
Maintain high standard of cleanliness and hygiene while on duty
Do basic ordering for fulfilment needs of consumables & disposables
Comply with SFA and WSH regulation
Crown Digital is looking for someone who
Possesses a valid Class 3 driver’s license
Has basic knowledge in maintaining coffee machines is an advantage
Is able to work independently
Doesn’t mind menial and physical tasks
Wants to be part of a fast-paced, high growth company
Can commit to a 6-day work week
Robotics Engineer
Job Description
Managing timeline for a successful end-to-end project delivery for Ella, the Robot Barista
Perform hands-on robotic programming, system integration, implementation of new projects and maintenance of Ella, The Robot Barista
Proactively anticipate imminent challenges and provide solutions to achieve successful and timely project delivery
Carry out technical presentations and preparation of detailed reports for all projects
Crown Digital is looking for someone who
Has a Diploma or Bachelor's Degree in Robotics, Mechanical Engineering, Electrical Engineering, Automation, or related discipline
Has an immense interest in robotics and is dedicated to delivering high standards
Has strong problem solving and critical thinking skills
Full-Stack Developer
Job Description
Working with management and development teams to ideate software solutions
Developing and managing well-functioning database and applications
Writing effective APIs
Testing software to ensure responsiveness and efficiency
Troubleshooting, debugging and upgrading of software
Creating security and data protection settings
Working with UI/UX designer to build features and applications with a mobile responsive design
Writing technical documentations
Crown Digital is looking for someone who
Is familiar with common stacks (MEAN, LAMP, MERN)
Is fluent in in front-end languages and libraries (HTML/CSS, JavaScript, XML, jQuery)
Is fluent in back-end languages (C#, Python) and JavaScript frameworks (Angular, React, Node.js)
Has strong knowledge with databases (MySQL, MongoDB)
Has experience in Agile methodologies (Scrum, Kanban)
Is knowledgeable in automation tools for CI/CD