Question 1

How do I make purchases in Ella?

Accepted Answer

Download ELLA App from Play Store and Apple Store. Register for an account using a valid mobile number. Please verify using the OTP sent to the mobile number.   Once verified, you may proceed to purchase your coffee from ELLA app.

Question 2

What are the available payment methods?

Accepted Answer

Available payment methods on ELLA app are:- Crown Wallet, Google Pay, Apple Pay, Credit Card (Visa, Master, Unionpay etc).

Question 3

What is your refund policy?

Accepted Answer

Refunds will be given for missing orders and techical issues. Please send a refund request with the order ID and mobile number to ella@crowndigital.io on the same day of purchase. We will process the request and respond within three working days.

Question 4

How do I check the status of my order?

Accepted Answer

In ELLA App, go to profile page.

Question 5

What is "ELLA Gems Loyalty" Program"

Accepted Answer

ELLA Gems Loyalty Program is a membership program in Singapore that allows our members to earn points on product purchases with additional members-only exclusive benefits.

Question 6

How do I earn ELLA gems?

Accepted Answer

You can earn point through purchasing your food and coffee on ELLA app.    -Every S$1 spent = 10 points earned

Question 7

How do I redeem ELLA points?

Accepted Answer

Redemption of points is valid for purchase of regular-priced products. Every 100 points earned is equivalent to S$1.

Question 8

When will my membership points expire?

Accepted Answer

All accumulated points will be voided automatically when there is no transaction within 12 months.

Question 9

How do I order without using a Mobile Application?

Accepted Answer

ELLA has two ordering touch screen kiosks and a cashless payment system. 
However, ordering on ELLA Kiosk would mean there are no additional perks or discounts that you get to enjoy on ELLA App.